Question: Your agency finds that you’re continuously being pulled into implementing updates on the website, leaving no time for proactive continuous improvement. The client is open to learning the skills and tools required to make the updates. However, they have no idea what they should learn. Which of the following should be done to help the client start taking over all updates on the website?
- Periodically send the client practice exercises to help them take over the updates.
- Create a client skills development plan that outlines various skills in the order that they should learn them over time.
- Send them a list of 10 resources they can use to learn more about the tools you’re using for their website.
- Give them access to the tools, and explain that the help documentation and support team are great if they have trouble making the updates.
The right answer was: Create a client skills development plan that outlines various skills in the order that they should learn them over time.