When asking a customer about their shopping preferences, you want to learn all of the following EXCEPT:

Question: When asking a customer about their shopping preferences, you want to learn all of the following EXCEPT:

• What features they look for in a product like yours.
• What their buying process looks like.
• Who else is involved in their buying process.
• Whether or not they want to work with a salesperson.

The right answer was: What features they look for in a product like yours.