What metrics are most important during the transform phase?

Question: What metrics are most important during the transform phase?

  • Time to complete key tasks, time spent connecting with customers and making sales, and quota attainment
  • Close rates, time to close, and customer satisfaction
  • Customer retention, rep productivity, and employee happiness
  • ROI, profitability, and year-over-year growth

The right answer was: Customer retention, rep productivity, and employee happiness

Leave a Comment