Question: How can social media monitoring inform your sales and product teams?
- Your competitors’ marketing material can be copied and used for your own product or service.
- Your product team can explain to customers exactly why they built that feature a certain way.
- Your sales team can listen to their closed/won deals and find great upsell opportunities via social listening.
- Customer feedback, whether positive or negative, can help sales people and product teams better solve for the customer’s needs.
The right answer was: Customer feedback, whether positive or negative, can help sales people and product teams better solve for the customer’s needs.