Evaluate this SLA: Marketing will generate five qualified leads each month, and sales will contact each of them within 12 hours.

Question: Evaluate this SLA: Marketing will generate five qualified leads each month, and sales will contact each of them within 12 hours.

• This SLA’s requirements focus on the wrong activities.
• This SLA’s requirements aren’t specific enough.
• This SLA is missing a requirement.
• No change needed.

The right answer was: No change needed.